Cancellations and Refunds Policy

This Cancellations and Refunds Policy outlines the terms under which orders can be cancelled, returned, or refunded at Uniformy s.r.o. We are committed to ensuring customer satisfaction while maintaining fairness and clarity regarding custom and non-custom orders.

1. Order Cancellations

1.1 Standard Products

• Orders for standard (non-customized) items may be cancelled free of charge within 24 hours of placing the order, provided the order has not yet been shipped.
• To cancel your order, please contact us immediately at [email protected] or call +420 257 720 051.

1.2 Custom or Made-to-Order Products

• Orders for custom-made or personalized products (e.g. tailored uniforms, embroidered logos, etc.) cannot be cancelled once production has started.
• If you wish to cancel before production begins, we may accept the cancellation at our discretion, but a cancellation fee may apply to cover design or material preparation costs.

2. Returns

2.1 Eligibility for Returns

• You may return standard products within 14 days of delivery, in accordance with EU consumer protection law (Directive 2011/83/EU).
• Items must be unused, in original condition, and returned in original packaging.
• Returns must include proof of purchase (e.g. invoice or order confirmation).

2.2 Non-Returnable Items

• Custom-made or personalized products are not eligible for return or refund unless they are defective or incorrect.
• Used, worn, or washed items are not eligible for return unless faulty.

3. Refunds

3.1 Refund Process

• Once we receive and inspect your return, we will notify you by email.
• If approved, your refund will be processed to your original method of payment within 14 business days.

3.2 Partial Refunds

• We may grant partial refunds in cases where returned items show signs of use or are missing original packaging or accessories.

3.3 Shipping Costs

• Original shipping fees are non-refundable unless the return is due to our error (e.g. wrong or defective item).
• Customers are responsible for return shipping costs unless otherwise agreed.

4. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at [email protected]. Include your order number, photos of the item, and a description of the issue. We will offer to replace, repair, or refund the item at no additional cost to you.

5. How to Initiate a Return or Cancellation

To initiate a cancellation or return, please contact our customer service team:

• Email: [email protected]
• Phone: +420 257 720 051
• Business Address: Pod Lipami 1069, 252 30 Revnice, Czech Republic

6. Exceptions and Force Majeure

We are not responsible for delays or inability to fulfill return/refund obligations due to events outside our control (force majeure), including but not limited to natural disasters, strikes, or global supply chain disruptions.

7. Policy Updates

This policy may be updated from time to time. Changes will be posted on this page with the updated effective date.